This document contains information about why an attachment is missing or not being sent through Microsoft Outlook and Microsoft Outlook Express. These are two separate programs, make sure you follow the suggestions for the version of Outlook you're running.
Note
If you need help sending attachments, see our how to send an attachment or photo through e-mail page. If you are using an e-mail client that is not Outlook, and cannot receive e-mail, see our article, I can't receive any e-mail attachments.
Attachment is too big
If the file attachment is too big (over 20 MB), the file may be stripped (excluded) from the e-mail because of the policies of your ISP. Also, Outlook may have a size restriction on the size of attachments. Check with your ISP or network administrator for more information about e-mail restrictions. In general, if the attachment is bigger than 20 MB, we suggest using a file sharing service rather than e-mail.
Tip
The latest versions of Outlook support a file attachment up to 20 MB.
Problems with Outlook authentication
If there are problems with how Outlook authenticating you account, it can cause problems without sending attachments. Often, these problems can be resolved by logging out, then logging back into Outlook. Follow these steps to log out and log back into your account.
Antivirus protection blocking attachment
If you have an antivirus protection program installed on your computer, and are having problems opening or viewing attachments, try temporarily disabling your antivirus software. (After checking if that was the problem, don't forget to re-enable it!)
Disable Microsoft Outlook Add-ins
It is possible that Microsoft Outlook add-ins can cause problems with attachments. Disable all add-ins by following these steps.
Microsoft Outlook 2000 is set up to accept certain sized files
Microsoft Outlook 2000 and earlier can be set up to only accept files of a certain size. If you're attempting to receive a large file, verify this feature has not been enabled by following these steps.
ISP or e-mail provider is removing the attachment
In some cases, the ISP or e-mail provider will scan incoming e-mails and attachments, and automatically delete e-mail if it considers an attachment unsafe. Your ISP may also fail to deliver your e-mail if you exceed a disk space or bandwidth quota. Check with your ISP to make sure your e-mail is not being deleted because of data restrictions on your service account.
To determine if this is the cause of your issue, you would need to contact either your Internet service provider or e-mail provider. An alternative solution to this recommendation is to set up a free webmail account and try receiving the attachment through the webmail address.
Microsoft Outlook Express is blocking the attachment
Microsoft Outlook Express is set up by default to block some attachments, for example, .exe files and other executable files Microsoft considers unsafe. Although this feature can be disabled, we suggest you leave it enabled if you're running Outlook Express. If you want to send an executable file through e-mail, compress the file.
For users who are aware of the potential risks of accepting executable files and want to disable this feature, follow these steps.
Below is a listing of file extension Microsoft considers unsafe when sent through e-mail.
For additional information about each of the above file extensions, see our file extensions page.
Additional information
If you're a Gmail user, you know that if you want to attach a Google Drive file to an outgoing message, your only choice is to attach a link to that file.
Not anymore. Thanks to a new update, Gmail now lets you attach actual Google Drive files. Just two limitations: This works only with files you've uploaded to Drive (not items actually created in Drive), and the maximum file size for attachments is 25MB.
Here's how the new method works:
Step 1: Open Gmail in your browser, then click Compose to create a new message.
Step 2: Near the bottom of the new-mail window, locate and click the Google Drive icon.
Step 3: Now you'll see the contents of your Google Drive. Choose one or more files, then select the Attachment option in the bottom-right corner. At first glance it may not look like anything has happened, but basically you're just toggling between that and the Drive Link option.
Step 4: Click the blue Insert button (bottom-left corner), then finish sending your message as usual.
Needless to say, this is a bit different than adding an attachment that's stored on your PC, which is done by clicking the paperclip icon (in step 2) instead.
But for those times when you need to share something from your Google Drive and went to deliver the actual file, now you can.
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My app launches an
Intent to send an email and passes a Uri Far cry 2 enb. for a PDF file through the intent to the new email activity. I want to make it very clear where the problem lies because I've spent a lot of time testing.
No Attachments In Gmail
Everything works fine, the new email is shown with the attachment with the correct name and size. I'm having an issue when the user uses Gmail to send the email, it occurs only when BOTH of the following happen:
The Issue:The attachment is not received on the other end. It's shown properly when composing the email, correct name and size, but it's not received on the other end. No error messages, nothing about 'file not found' in the logcat.
When the user unchecks 'Sync Gmail' in device settings, the issue goes away. Accounts where gmail is NOT synced, it works fine and every attachment is received. And every other email app works fine regardless of sync enabled. This causes issues for users that want to sync gmail, and use gmail to send attachments. The attachment seems to come through once, but when sending another attachment to the same address, new attachments don't come through.
Again, not seeing any error messages. The 'sync enabled' option seems to prevent gmail from sending attachments properly. Again this is only with the gmail app. Inbox works fine with sync enabled.
Why is this happening, and how can I fix it?
jeffer sonjeffer son
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I have been working on an IMAP client to get emails from Gmail. My application worked fine until about an hour ago, when attachments stopped being retrieved.
The connection and messaging is being handled by imapX.
Connection is OKAYLogin is OKAYGetting folders is OKAYGetting messages is OKAY
At this point attachments.Count 0. It was working earlier this afternoon so I wonder if I have been over testing and Google have blacklisted my computer for a while? Does anyone know if this is the case? - Been running perhaps once every 5-10 minutes, maybe more at times so this could be a plausible issue.
I have attempted to send a new email with a totally new file and it still does not see the attachment (but it is (always) seeing the messages themselves).
Can any anyone shine some light on this issue?
EDIT : Header includes the following tag {[X-MS-Has-Attach, yes]}
EDIT (code) :
Matt Canty
Gmail Attachments Not WorkingMatt CantyMatt Canty
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1 Answer
I have produced a work around which allows me to get the attachment data. Not the solution I had in mind, though it does work.
Simple filename extension check followed by a conversion of the message data.
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BTW: _encoding = Encoding.GetEncoding(1252);
Matt CantyMatt Canty
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I know how to embed an image, but the receiver still sees an attachment icon and they are looking for an attachment.
Does anyone know how to keep that icon from appearing on the receiving end?
Jacob Jan Tuinstra
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1 Answer
It depends on the Mail client of your receiver. If it does not support Rich Text and HTML, in the sense, does not offer a complete/true email experience, then images are shown as attachments. Most smartphones sometimes do show images as attachments.
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AFAIK, you don't have anything to do with this (or can do anything about it).
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